Complaints & Feedback

COMPLAINTS & FEEDBACK

OUR MISSION
At 38 Devonshire Street dental practice, we aim to provide outstanding treatment and service, and we are proud of our reputation, established over 40 years. However, if you wish to make a complaint, or feedback on your experience, we will deal with your complaint or query quickly and efficiently. Our aim is your complete satisfaction. Your complaint will be treated in confidence.

WAYS TO COMPLAIN
Email The Practice Manager: manager@38devonshirestreet.co.uk
Call the practice on 020 7935 5354
Email Dr Gaynor Langley (Principal Dentist): gaynor@38devonshirestreet.co.uk
If you would like a conversation with Dr Gaynor Langley, please contact the practice to arrange a call. She will aim to call you the same day wherever possible.

WHAT IF I’M NOT SATISFIED WITH THE OUTCOME?
In the first instance, we ask that you contact the practice with your complaint or feedback. If you are still not satisfied with the outcome, you can contact the General Dental Council (GDC).

FEEDBACK
The Care Quality Commission is one of the statutory bodies that regulates dentists. They are always seeking feedback, both positive and negative  – click here for their feedback form..