Google Rating
5.0
Google Rating

Covid-19 Safety

38 Devonshire Street Logo
  • 38 Devonshire Street
  • London
  • W1G 6QB
whatsapp icon1WhatsApp whatsapp icon1WhatsApp Opening Hours Only
  • 38 Devonshire Street
  • London
  • W1G 6QB

Complaints Procedure

OUR MISSION

At 38 Devonshire Street dental practice, we aim to provide outstanding treatment and service, and we are proud of our reputation, established over 40 years. However, if you wish to make a complaint, or feedback on your experience, we will deal with your complaint or query quickly and efficiently. Our aim is your complete satisfaction. Your complaint will be treated in confidence.

WAYS TO COMPLAIN

Email The Practice Manager: manager@38devonshirestreet.co.uk

Call the practice on 020 7935 5354

Email Dr Gaynor Langley (Principal Dentist): gaynor@38devonshirestreet.co.uk

If you would like a conversation with Dr Gaynor Langley, please contact the practice to arrange a call. She will aim to call you the same day wherever possible.

WHAT IF I’M NOT SATISFIED WITH THE OUTCOME?

In the first instance, we ask that you contact the practice with your complaint or feedback. If you are still not satisfied with the outcome, you can contact the General Dental Council (GDC).

FEEDBACK

The Care Quality Commission is one of the statutory bodies that regulates dentists. They are always seeking feedback, both positive and negative  – click here for their feedback form.

Get in touch

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TESTIMONIALS

"I can't recommend Gaynor, Charlotte, Ruby and colleagues too highly. Extremely professional, friendly and client-oriented. So say nothing of the (huge) amount of investment they have ploughed into hygiene in general and anti-covid protection in particular. My favourite dental…"

Victor Prokofiev

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"Friendly and professional dental practice, I really feel in safe hands, advice and treatments are exceptional. Very pleased."

Debra Kahan

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"I cannot speak highly enough of my recent experience at this Practice. I'm extremely nervous of visiting the dentist and had neglected visiting for a good few year. My first visit to Charlotte was fantastic, I was put completely…"

James Hansen

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"Best dental cleaning experience I have ever had. The mouthpiece made of soft material the hygienist uses allows you to keep your mouth opened without too much stretch. The machine with warm water is perfect for sensitive teeth and…"

Seh lynn

google rating thumb2

"I can't recommend Gaynor, Charlotte, Ruby and colleagues too highly. Extremely professional, friendly and client-oriented.…"

Victor Prokofiev

google rating thumb2

"Friendly and professional dental practice, I really feel in safe hands, advice and treatments are…"

Debra Kahan

google rating thumb2

"I cannot speak highly enough of my recent experience at this Practice. I'm extremely nervous…"

James Hansen

google rating thumb2

"Best dental cleaning experience I have ever had. The mouthpiece made of soft material the…"

Seh lynn

google rating thumb2
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Periodontics (Gum Treatment)

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38 Devonshire Street Logo
whatsapp icon1WhatsApp whatsapp icon1WhatsApp Opening Hours Only
  • 38 Devonshire Street
  • London
  • W1G 6QB